Persian Prime – Refund & Cancellation Policy

Last Updated: 26 June 2026

This Refund & Cancellation Policy explains how refunds, cancellations, and rescheduling requests are handled for purchases made through the Persian Prime website, Academy, and Web‑App (“Platform”). By purchasing any product or service, you agree to the terms outlined below.

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1. General Policy

Persian Prime offers digital educational products, live classes, and institutional services.

Because of the nature of digital learning, most purchases are non‑refundable once accessed.

Refunds are processed only in accordance with the conditions described in this policy.

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2. Digital Products (Non‑Refundable)

All digital products are non‑refundable once delivered or accessed, including:

  • Web‑App access
  • online courses
  • downloadable materials
  • assessments
  • subscriptions
  • audio resources
  • digital learning tools

Once a user has logged in, downloaded, viewed, or accessed any part of a digital product, the purchase becomes final.

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3. Live Classes & Educational Services

Refund eligibility for live educational services depends on the type of program.

3.1 Private Classes

Refunds may be issued only if:

  • the class has not yet been scheduled, and
  • no teacher has been assigned

Once a class is scheduled or delivered, it becomes non‑refundable.

3.2 Group Classes

Group classes are non‑refundable after enrollment, as seats are limited and reserved in advance.

3.3 Rescheduling

Rescheduling may be allowed when permitted by the specific program, subject to:

  • advance notice
  • teacher availability
  • program rules

Missed classes are not refundable.

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4. Placement Tests

Placement test fees are non‑refundable once:

  • a test slot is booked, or
  • the test link is issued

If a technical issue prevents completion, Persian Prime will assist in rescheduling.

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5. Institutional Purchases

Refunds for institutional programs, teacher training, or bulk purchases follow the terms of the signed agreement between the institution and Persian Prime.

Institutional contracts override this general policy.

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6. Duplicate Payments

If a user is charged twice for the same product:

  • the duplicate payment will be refunded in full
  • proof of duplicate charge may be required

Refunds are issued to the original payment method.

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7. Technical Issues

If a user cannot access a purchased product due to a verified technical issue caused by Persian Prime:

  • we will first attempt to resolve the issue
  • if the issue cannot be resolved, a refund may be issued at our discretion

Issues caused by the user’s device, internet connection, or browser settings are not eligible for refunds.

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8. Processing Time

Approved refunds are typically processed within:

  • 5–10 business days for Razorpay/Stripe/PayPal
  • bank timelines may vary

Refunds can only be issued to the original payment method.

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9. How to Request a Refund

To request a refund, contact us through:

Email: info@ persianprime-academy.com

Contact Page: https:// persianprime-academy.com/contact-us/

Include:

  • your full name
  • registered email
  • order ID
  • product or service purchased
  • reason for the request

Incomplete requests may delay processing.

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10. No Refund for Policy Violations

Refunds are not provided if access is suspended or terminated due to:

  • violation of Terms & Conditions
  • misuse of the Platform
  • abusive behavior
  • fraudulent activity

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11. Changes to This Policy

Persian Prime may update this Refund & Cancellation Policy periodically.

The “Last Updated” date reflects the latest version.

Continued use of the Platform after updates indicates acceptance of the revised policy.